Do I need to charge the 3D Nano Oxyspray fully the first time I use it?
Like any electronic gadget, it usually comes with 50% or less battery life from the manufacturer. To ensure that it is functional, charge it for at least an hour.
How long do I have to charge the gadget?
A minimum of 1 hour is required but do not overcharge as it might damage the battery.
How much runtime the battery gives you?
Just like any electronic gadget, the battery run time depends on the usage frequency.
How long is the warranty of the 3D Nano Oxyspray?
It comes with one year warranty, however it does NOT include wear & tear caused by user.
How do I exchange if it is faulty?
We will allow a one-on-one exchange for manufacturing defects on the Nano Oxyspray and only replace the gadget without the rest of the products. You can get in touch with our Customer Service at customer@olywellness.asia and include the following details:
- Order Number, Reason for return/exchange
- Contact details to us to make arrangements for the exchange
What result can I expect from using Hairgro Reactive Professional DIY Scalp Care Kit?
When following the steps closely using the shampoo, conditioner, and essence provided, most apparent results should be a cleaner and softer scalp, leaving the scalp revitalized and refreshed. Also, you'll find your hair becoming shinier and more manageable. The hair follicles are now nourished and getting ready for healthier hair growth. The main ingredient of the essence, Fuji Mulberry Root Extract, has been proven to promote hair growth and improve hair thinning in over 50% of cases of hair loss, leading to fuller and healthier hair for both women and men. Once again, results may vary according to individuals’ scalp condition and reaction to the product.
How long does it takes to see results?
It all depends on the individuals’ scalp condition and reaction to the product. Some may see results within a week, some after completing the Foundation Stage - Reactive Kit, while some might need another cycle of products. FolliGrowth Programme is designed to restore years of damage to our scalp in just ONE year! Rooted in the belief that real, lasting results take time, patience and diligence to achieve, each stage of the FolliGrowth Programme would take four months for an individual to complete. Four months for the Foundation building, followed by four months for the Rebalancing process, and finally four months of seeing healthy hair Regrowth! The Maintenance Stage contains ingredients that are vital for sustaining healthy hair growth achieved throughout the three stages.
Does the treatment have any side effects?
Just like any medication, though it's meant to bring healing to our bodies, some will react adversely. We will not promise everyone to have the same reaction to this treatment but, our promise to you is in the efficacy of our proprietary formulae and, they are free from paraben, SLES/SLS, Ethyl Alcohol, Paraffin, and Mineral Oil.
Is this treatment suitable for all scalp and hair conditions?
It all depends on the individuals’ scalp condition and reaction to the product. Some may see results within a week, some after completing the Foundation Stage - Reactive Kit, while some might need another cycle of products. FolliGrowth Programme is designed to restore years of damage to our scalp in just ONE year! Rooted in the belief that real, lasting results take time, patience and diligence to achieve, each stage of the FolliGrowth Programme would take four months for an individual to complete. Four months for the Foundation building, followed by four months for the Rebalancing process, and finally four months of seeing healthy hair Regrowth! The Maintenance Stage contains ingredients that are vital for sustaining healthy hair growth achieved throughout the three stages.
How do I buy this product after the treatment finishes?
You may purchase the product on our Shop Navigation Menu > Nature Organic Sense Professional Scalp Care Kit.
How long can this product last me?
If you follow the instructions found in the kit, it should last for 18 days.
How can I get the promo code to purchase Hairgro Reactive Kit at $399?
You may use EARLYBIRDPROMO259 to purchase the Hairgro Reactive Kit at $399. The promo code is only valid on 1 Reactive Kit per transaction.
Is this product suitable for children?
It all depends on the individuals’ scalp condition and reaction to the product. Some may see results within a week, some after completing the Foundation Stage - Reactive Kit, while some might need another cycle of products. FolliGrowth Programme is designed to restore years of damage to our scalp in just ONE year! Rooted in the belief that real, lasting results take time, patience and diligence to achieve, each stage of the FolliGrowth Programme would take four months for an individual to complete. Four months for the Foundation building, followed by four months for the Rebalancing process, and finally four months of seeing healthy hair Regrowth! The Maintenance Stage contains ingredients that are vital for sustaining healthy hair growth achieved throughout the three stages.
Why is the vial of essence tightly secured?
Each vial of essence is sealed with a glass cap to preserve the essence's quality and longevity. Be careful when opening the vial of the essence, as the sharp edges of the cover might cut your fingers.
Do I have to use all the products in the kit?
Can I use my own shampoo instead of the Reactive Shampoo?
Our Reactive Shampoo is formulated with a high concentration of certified natural organic ingredients. It effectively removes impurities in hair follicles, deep cleanses the scalp, regulates sebum secretion, and at the same time provides nourishment to the scalp. This is why we would highly recommend you to use the Reactive Shampoo and follow strictly what this program recommends.
Why do I need 2 Reactive Shampoo?
Excessive sebum, dead skin cells, and product build-up can clog our hair follicles. To restore the health and vitality of your hair, you must detox your scalp. Shampoo #1 contains Eucalyptus Essential Oil as its active ingredient, removes impurities in hair follicles, deep cleanses the scalp and regulate sebum secretion Shampoo #2 contains Chamomile Flower Extract & Green Tea Extract as its active ingredient, cleanses the scalp, maintain a stable hydrolipid balance and nourishes hair follicles to create the environment for healthy hair regrowth.
Can I purchase both Reactive Shampoo #1 & 2 separately if I have finished using them?
Yes, the shampoos can be bought separately on our e-store too. However, it should not be used alone if you are following the FolliGrowth Programme.
Why 18 vials and Daily use?
Like a good skin care regimen, a good scalp care regimen is essential no matter what type of hair and scalp you have. Hair growth cycle replacement is an effective way to delay scalp aging. The 18 vials are a daily routine for the 1st cycle so that great and effective results will be seen. This also allows sufficient nutrients to be provided to the scalp on a daily basis.
Can I use the essence on alternate days?
Like a good skin care regimen, a good scalp care regimen is essential no matter what type of hair and scalp you have. Hair growth cycle replacement is an effective way to delay scalp aging. The 18 vials are a daily routine for the 1st cycle so that great and effective results will be seen. This also allows sufficient nutrients to be provided to the scalp on a daily basis.
Why do I see greater hair fall after using this Hairgro Reactive Kit?
The average person sheds 50-100 hair strands per day. It is still considered normal. The current hair loss could be due to the renewing of healthier hair follicles after applying the products. This shows that the ingredients are working. Folligrowth reactive can help speed up the regrowth process in the fastest possible time. A sudden change in diet will cause a shock to the body and malnutrition to the follicles, which will lead to hair loss after about 2 months. Hair follicles will be able to grow again if you follow proper hair care routines.
My scalp itches after using this Hairgro Reactive Kit. Is this normal?
Some customers who just started the programme may experience itchiness as a reaction to the program. By stimulating blood circulation, it stimulates quicker blood flow, causing the scalp to itch. In most cases, this will fade away over time.
Does scalp massage improve nutrients absorption?
Using incorrect massage techniques and movements on the scalp could lead to premature hair loss. Our 3D Nano Oxyspray with a 0.4mm nozzle allows the essence to penetrate quickly, delivering rich ingredients to trigger new cells and nourish the scalp. It will save you time and trouble trying to massage your scalp in the hope that it will help the absorption.
Can I still have my hair coloured while going through this programme?
When you color your hair, we recommend that you use organic hair color treatments. As an organic hair color, the organic ingredients will not be harsh on the scalp. Thus, they will provide better protection for the hair and scalp during coloring. It will not have a direct impact on the progress of the FolliGrowth Programme.
What do I do if I had an allergic reaction?
Many different factors can trigger allergic reactions, so you may want to consult a doctor for a detailed diagnosis. Knowing the ingredients you are allergic to can help prevent allergic reactions if you review the ingredient list before using a product.
If you do not have any history of allergy and you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service at customer@olywellness.asia Your input will help us communicate to the manufacturer and find an appropriate solution!
In your message to our Customer Service Team, please include:
1. Your order number
2. The full name of the product that caused an allergic reaction
- A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
- A full view photo of your order receipt
- Photos of the product and the affected area