Frequently Asked Questions
Orders, Payment & Shipping
How to order from OLY Wellness?
- Register your account
- Select the items you want and add items to Shopping Cart
- Fill in your Delivery Address
- Submit the order and finish the payment
How do I know if my order went through?
How long is the order processing time?
Order status showing 'Paid' but didn't receive a confirmation email?
Can I make changes to or cancel my order once it's been placed?
I am having issues using the PROMO code
- Expiration Date
- Applicability of voucher to items in the cart
- Other exclusions such as not using the voucher with other discounts, promotions, or loyalty rewards redemption
You may contact our Customer Service at email@example.com if you encounter difficulties in applying the PROMO code.
What if my payment has failed?
What forms of payment do you accept?
Can I change the shipping address for my order?
I was not/ am not available to receive my parcel upon delivery.
What should I do if there's a delay in my delivery?
How do I exchange a faulty item?
The FolliGrowth Reactive Kit: We will allow a one-on-one exchange for manufacturing defects on the Nano Oxyspray and only replace the gadget without the rest of the products. We will bear the cost involved with the return/exchange for this kit.
Do you do deliveries on Saturday, Sunday and Public Holiday?
What are your delivery options and how much is shipping?
✓ Singapore 2-3 working days
✓ Malaysia* 5-7 working days
*Excluding East Malaysia. Currently we do not provide shipping to countries outside those listed above.
We do have some terms and conditions for delivery though!
- Delivery times are based on orders placed before 6pm SGT.
What if my item was missing, incorrect, damaged, or faulty?
- Image of the Item/Parcel(s) received
- Name of Item
When will I receive my refund?
What is your return and exchange policy?
Hairgro Reactive Professional DIY Scalp Care Kit
Do I need to charge the 3D Nano Oxyspray fully the first time I use it?
How long do I have to charge the gadget?
How much run time does the battery give you?
How long is the warranty for the 3D Nano Oxyspray?
How do I exchange it if it is faulty?
- Order Number, Reason for return/exchange
- Contact details to us to make arrangements for the exchange
Do I have to use all the products in the kit?
To get the best result, it is recommended that you follow the instructions on the insert provided with the kit. Or visit Hairgro Reactive Professional DIY Scalp Care Kit for information on “How to use?”