Like any electronic gadget, it usually comes with 50% or less battery life from the manufacturer. To ensure that it is functional, charge it for at least an hour before using it.

Just like any electronic gadget, the battery run time depends on the usage frequency.

It comes with one year warranty. However, it does NOT include wear & tear caused by the user.

We will allow a one-on-one exchange for manufacturing defects on the Nano Oxyspray and only replace the gadget without the rest of the products. You can get in touch with our Customer Service at customer@olywellness.asia and include the following details:
- Order Number, Reason for return/exchange
- Contact details to us to make arrangements for the exchange

Our Reactive Shampoo is formulated with a high concentration of certified natural organic ingredients. It effectively removes impurities in hair follicles, deep cleanses the scalp, regulates sebum secretion, and at the same time provides nourishment to the scalp. This is why we would highly recommend you to use the Reactive Shampoo and follow strictly what this program recommends.

Excessive sebum, dead skin cells, and product build-up can clog our hair follicles. To restore the health and vitality of your hair, you must detox your scalp. Shampoo #1 contains Eucalyptus Essential Oil as its active ingredient, removes impurities in hair follicles, deep cleanses the scalp and regulate sebum secretion Shampoo #2 contains Chamomile Flower Extract & Green Tea Extract as its active ingredient, cleanses the scalp, maintain a stable hydrolipid balance and nourishes hair follicles to create the environment for healthy hair regrowth

Yes, the shampoos can be bought separately on our e-store too. However, it should not be used alone if you are following the FolliGrowth Programme.

Yes, the Reactive Essence Refill set containing 30 vials is available for sale on our e-store. However, it should not be used alone if you are following the FolliGrowth Programme. 

Like a good skin care regimen, a good scalp care regimen is essential no matter what type of hair and scalp you have. Hair growth cycle replacement is an effective way to delay scalp aging. The 18 vials are a daily routine for the 1st cycle so that great and effective results will be seen. This also allows sufficient nutrients to be provided to the scalp on a daily basis.

The answer is yes, but it all depends on the results you want to achieve. It is recommended that you follow the programme instructions if you have severe hair loss and scalp issues.

When following the steps closely using the shampoo, conditioner, and essence provided, most apparent results should be a cleaner and softer scalp, leaving the scalp revitalized and refreshed. Also, you'll find your hair becoming shinier and more manageable. The hair follicles are now nourished and getting ready for healthier hair growth. 

It all depends on the individuals’ scalp condition and reaction to the product. Some may see results within a week, some after completing the Foundation Stage - Reactive Kit, while some might need another cycle of products. 

This treatment should be suitable for all scalp and hair conditions as all the products in this treatment contain a high concentration of active ingredients that are Natural & Certified Organic. However, we would advise those who are going through pregnancy right now to consult their doctor before using.

It is suitable for children aged 10 and above. Do take note of the process and particularly the shampooing part in order to ensure it is thoroughly cleaned and rinsed. 

The average person sheds 50-100 hair strands per day. It is still considered normal. The current hair loss could be due to the renewing of healthier hair follicles after applying the products. This shows that the ingredients are working. Folligrowth reactive can help speed up the regrowth process in the fastest possible time. A sudden change in diet will cause a shock to the body and malnutrition to the follicles, which will lead to hair loss after about 2 months. Hair follicles will be able to grow again if you follow proper hair care routines.

Some customers who just started the programme may experience itchiness as a reaction to the program. By stimulating blood circulation, it stimulates quicker blood flow, causing the scalp to itch. In most cases, this will fade away over time.

Using incorrect massage techniques and movements on the scalp could lead to premature hair loss. Our 3D Nano Oxyspray with a 0.4mm nozzle allows the essence to penetrate quickly, delivering rich ingredients to trigger new cells and nourish the scalp. It will save you time and trouble trying to massage your scalp in the hope that it will help the absorption.

When you color your hair, we recommend that you use organic hair color treatments. As an organic hair color, the organic ingredients will not be harsh on the scalp. Thus, they will provide better protection for the hair and scalp during coloring. It will not have a direct impact on the progress of the FolliGrowth Programme.

Many different factors can trigger allergic reactions, so you may want to consult a doctor for a detailed diagnosis. Knowing the ingredients you are allergic to can help prevent allergic reactions if you review the ingredient list before using a product. If you do not have any history of allergy and you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service at customer@olywellness.asia Your input will help us communicate to the manufacturer and find an appropriate solution! In your message to our Customer Service Team, please include: 

Each vial of essence is sealed with a glass cap to preserve the essence's quality and longevity. Be careful when opening the vial of the essence, as the sharp edges of the cover might cut your fingers.